In the Australian aged care sector, advocacy services support the rights of anyone receiving or seeking to receive aged care services, and empower older people to make informed decisions about their care.
Usually, advocacy services are delivered by an advocate. An advocate is an impartial person who can help you understand and stand up for your rights in the aged care system. This includes making sure you have a say in decisions that affect you, providing options to have your aged care needs met and helping you resolve complaints and concerns.
An advocate stands beside you, working on your behalf and at your direction to represent your wishes. They will always seek your permission before taking action or speaking for you.
Advocates may be used during assessments, reviews, and complaints or for any other communication between you and your aged care service providers.
An aged care advocate can assist you with things like:
You can also access information about some other advocacy supports online or via other channels.
If you need to use other languages than English when contacting these advocacy services, you can dial 131 450 to access the Translating and Interpreting Service (TIS).